Refund policy

Weary Theory – Returns & Warranty Policy

1. Personalised items (all regions)

Every backpack or keepsake is stitched to order. Once your personalisation details have been submitted, we cannot cancel, exchange or accept a change-of-mind return.

2. Region-specific returns, refunds & warranties

Region Faulty / damaged goods Change-of-mind returns Warranty
Australia

We provide a 3-month warranty for our backpacks from date of order placed.

We are dedicated to delivering high-quality products. However, factors such as frequent use, washing, and exposure to food, beverages, and sunlight can lead to natural wear and tear. These elements impact the product’s longevity and appearance, making it challenging to consistently evaluate the condition.

Therefore, we cannot offer replacements, refunds, or exchanges beyond the specified timeframe in our return and exchange policy.

  • Warranty: Covers manufacturing defects only.

  • Exclusions: 

    The warranty does not cover: General wear and tear due to normal use, washing issues, Handles breaking from overloading or excessive weight, Damage caused by improper care, exposure to mould, or stains, Any other issues deemed not to be a manufacturing fault

  • Repair: The warranty covers repairs for minor damages including zippers, loose stitching, bag handles coming off, or detached straps.

  • Review Process: We will request photos, videos, or the return of the product for review before offering alternative options. 
    All warranty claims are subject to our review and approval. We reserve the right to determine whether a product meets the conditions for a valid warranty claim at our sole discretion.
    When submitting your warranty claim, please provide proof of purchase and evidence of issue to returns@wearytheory.com before returning the item.
 No change-of-mind returns. No additional warranty beyond the ACL.
New Zealand Your rights under the Consumer Guarantees Act 1993 (CGA) apply. We will meet our CGA obligations. No change-of-mind returns. No additional warranty beyond the CGA.
United States & Canada Products are sold strictly “as-is”. There is no express or implied warranty of any kind, including for defects, merchantability or fitness for a particular purpose, to the fullest extent permitted by law.  No returns, refunds or exchanges under any circumstance, except where a non-waivable legal right applies. None — all warranties (express, implied or statutory) are disclaimed.

If a law in your jurisdiction confers rights that cannot be excluded or limited, nothing in this policy seeks to override those mandatory rights; our liability is limited only to the extent the law allows.

3. Limitation of liability

Except for the non-excludable rights outlined above, Weary Theory’s maximum liability is limited to the purchase price of the item concerned. We are not liable for any indirect, incidental or consequential loss.