Personalised Caps

Please allow 5-7 days for personalisation to be completed as all embroidery is done in-house with care and attention to detail. Express orders are prioritised to ensure they’re completed as quickly as possible.

Once your order is ready, it will be shipped via Australia Post. You’ll receive a tracking number to keep an eye on your delivery.

Thank you for your patience - we promise it’ll be worth the wait!

Spot clean for small marks.

Use a cold, gentle cycle and always dry in the shade to help maintain shape and colour.

Please avoid using hot water, bleach, or a tumble dryer, as these can damage the fabric and finish. It's also best to avoid machines with agitators, which may be too harsh.

Please choose carefully before finalising your purchase.

As our products are crafted to order and personalised, all sales are considered final, and we do not accept returns or cancellations for a change of mind (including preorders).

If you believe your item has a manufacturing fault, please contact us promptly so we can arrange a repair or replacement.

We provide a 3-month warranty for our backpacks.

We are dedicated to delivering high-quality products. However, factors such as frequent use, washing, and exposure to food, beverages, and sunlight can lead to natural wear and tear. These elements impact the product’s longevity and appearance, making it challenging to consistently evaluate the condition.

Therefore, we cannot offer replacements, refunds, or exchanges beyond the specified timeframe in our return and exchange policy.